Client Relations

A snapshot of the 3 types of agreement forms you need to protect your practice. Read More +

The fish story of a client who got caught cheating and tried to get off the hook. Read More +

A story of someone with a passionate dislike for his neighbors and how they don't necessarily make a good client. Read More +

Tips for discerning diminished capacity when it is not immediately evident. Read More +

The tale of a naughty client who sued Santa Claus. Read More +

Do you need help deciphering marketing jargon and understanding analytics? Are you promoting your law firm on a shoestring budget? If so, register now for the DIY Legal Marketing Workshop to be held August 7 at Campbell Law School. Legal marketing professionals from the Triangle will be sharing tips designed f… Read More +

Responses from readers provide insight to client relations and office management. Read More +

Tips for a better client client experience Read More +

Have you found yourself stuck or at a loss for words when trying to explain your trust account to clients?  Especially trying to explain the trust account in terms your clients will understand (i.e., non legalese talk)?  As lawyers, you have lots of resources and CLE’s available to you to help … Read More +

Bugs Bunny might be one of the most popular cartoon characters of all time, but you wouldn’t want him as a client. He’s a cocky, brash, know-it-all. He has an annoying habit of showing up at inopportune moments without an appointment. He’s addicted to carrots. Worst of all, he doesn’t … Read More +

The importance of client communications in preventing malpractice claims Read More +

Tips for handling the stress of difficult clients Read More +

Thinking like a client to improve client relations Read More +

The dangers of doing business with a client and ethical duties under Rule 1.8 Read More +

Tips for the billing process and to aid in actually getting paid Read More +