Keeping Your Clients in the Dark
What do you think is the number one complaint clients have about their lawyers? It is not lack of knowledge or competence. It is not even dissatisfaction with the outcome of a matter or the cost to the client. A BTI Consulting Group Survey indicates that failure to keep a client adequately informed is far and above the number one complaint clients have. Read More +
Disclosing a Mistake to Your Client
Even the most knowledgeable and conscientious attorneys may sometimes make a mistake in representing their clients. Many mistakes are minor and do not adversely affect the client’s case. Read More +
How to Ethically Respond to a Bad Review
A former client blasts you in a Yelp review, slams you on AVVO, or posts something unflattering on Facebook. You have a choice: you can either ignore the unfavorable feedback or respond. But if you choose to respond, what should you say and how should you say it? Can you disclose specific details about the c… Read More +
Attorney-Client Relationships: LM Practice Guide
In the midst of the pandemic, it’s more important than ever to build strong, enduring relationships with your clients. It’s the backbone of your practice. Satisfied clients refer friends and colleagues. They also return for repeat business because they trust the lawyer to handle it properly… Read More +
Practice Points With Mark Scruggs - “Limited Scope” Representations
Rrecommendations for a successful limited scope representation. Read More +
Practice Points with Mark Scruggs: Improve Your Practice by Improving Your Engagement Agreement
A review of engagement agreements. Read More +
Practice Points with Mark Scruggs: The Accidental Pro Bono Client
The accidental pro bono client (i.e., non-paying or slow-paying client) Read More +
Practice Points with Mark Scruggs: It’s a New Year; Fire a Client!
Five reasons why you should review your client files this New Year and fire at least one client. Read More +
Practice Points with Mark Scruggs: The Intake Interview - One Path to a Satisfied Client (And Lawyer)
A solid intake interview will go a long way to making sure the cases you choose to work on are fulfilling for you and your clients. Read More +
Practice Points with Mark Scruggs: The Trustee’s Duty of Neutrality
Do you ever serve as trustee of a client’s trust? Read More +
Practice Points with Mark Scruggs: What Should I Tell My Client about Social Media?
Social media, clients and ethics Read More +
The Lawyer Who Was Totally Unfiltered
There was once a lawyer who had a habit of starting sentences with, “I hope this doesn’t offend you, but ….” Read More +
From Barrister to Barista: A Lawyer’s Journey
The secret to a happier and more successful Law Life is as simple as a cup of coffee. Read More +
Practice Points with Mark Scruggs: Conflicts and Confidentiality – the Bane of an Estates Lawyer
Practice Points with Mark Scruggs - Conflicts and Confidentiality Read More +
Section 230: How a 24-Year-Old Media Law Safeguards Your Client’s Website
Revisiting Section 230 Read More +
