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Client Relations

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Keeping Your Clients in the Dark

What do you think is the number one complaint clients have about their lawyers? It is not lack of knowledge or competence. It is not even dissatisfaction with the outcome of a matter or the cost to the client.  A BTI Consulting Group Survey indicates that failure to keep a client adequately informed is far and above the number one complaint clients have.   Read More +

categories: Bucket-Risk Management, Client Relations, Risk Management

Disclosing a Mistake to Your Client

Even the most knowledgeable and conscientious attorneys may sometimes make a mistake in representing their clients. Many mistakes are minor and do not adversely affect the client’s case. Read More +

categories: Client Relations, Risk Management

How to Ethically Respond to a Bad Review

A former client blasts you in a Yelp review, slams you on AVVO, or posts something unflattering on Facebook. You have a choice: you can either ignore the unfavorable feedback or respond. But if you choose to respond, what should you say and how should you say it? Can you disclose specific details about the c… Read More +

categories: Client Relations, Client Relations, Bucket-Business of Law

Attorney-Client Relationships: LM Practice Guide

In the midst of the pandemic, it’s more important than ever to build strong, enduring relationships with your clients.  It’s the backbone of your practice. Satisfied clients refer friends and colleagues. They also return for repeat business because they trust the lawyer to handle it properly… Read More +

categories: Risk Management, Risk Management, Client Relations, Bucket-Risk Management

Practice Points With Mark Scruggs - “Limited Scope” Representations

Rrecommendations for a successful limited scope representation. Read More +

categories: Client Relations, Risk Management, Client Relations, Practice Management

Practice Points with Mark Scruggs: Improve Your Practice by Improving Your Engagement Agreement

A review of engagement agreements. Read More +

categories: Law Practice Management, Risk Management, Client Relations

Practice Points with Mark Scruggs: The Accidental Pro Bono Client

The accidental pro bono client (i.e., non-paying or slow-paying client) Read More +

categories: Practice Management, Client Relations, Client Relations

Practice Points with Mark Scruggs: It’s a New Year; Fire a Client!

Five reasons why you should review your client files this New Year and fire at least one client. Read More +

categories: Client Relations, Risk Management, Practice Management Tips

Practice Points with Mark Scruggs: The Intake Interview - One Path to a Satisfied Client (And Lawyer)

A solid intake interview will go a long way to making sure the cases you choose to work on are fulfilling for you and your clients. Read More +

categories: Practice Management, Client Relations, Risk Management, Client Relations

Practice Points with Mark Scruggs: The Trustee’s Duty of Neutrality

Do you ever serve as trustee of a client’s trust? Read More +

categories: Substantive, Estate Planning, Client Relations, Risk Management, Ethics, Substantive Law

Practice Points with Mark Scruggs: What Should I Tell My Client about Social Media?

Social media, clients and ethics Read More +

categories: Client Relations, Technology, Ethics

The Lawyer Who Was Totally Unfiltered

There was once a lawyer who had a habit of starting sentences with, “I hope this doesn’t offend you, but ….” Read More +

categories: Client Relations, Risk Management

From Barrister to Barista: A Lawyer’s Journey

The secret to a happier and more successful Law Life is as simple as a cup of coffee. Read More +

categories: Client Relations, Wellness, Law Practice Management

Practice Points with Mark Scruggs: Conflicts and Confidentiality – the Bane of an Estates Lawyer

Practice Points with Mark Scruggs - Conflicts and Confidentiality Read More +

categories: Substantive Law, Substantive, Estate Planning, Client Relations, Risk Management

Section 230: How a 24-Year-Old Media Law Safeguards Your Client’s Website

Revisiting Section 230 Read More +

categories: Law Practice Management, Client Relations, Risk Management, Technology, Social Media
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Latest Alerts

NCAOC announces go-live date for eCourts File & Serve Track 1 - February 13, 2023

The Odyssey eCourts File and Serve go-live date for the four pilot counties (Wake, Harnett, Lee & Johnston) is rescheduled for Monday, February 13, 2023.

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Cyberattack Hits 13 Register of Deeds Offices in NC

Monday, January 9, 2023, the North Carolina Land Title Association emailed a notice to members regarding the recent cyberattack that disrupted operations at thirteen Register of Deeds offices across North Carolina.  

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