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Client Relations

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Keeping Your Clients in the Dark

What do you think is the number one complaint clients have about their lawyers? It is not lack of knowledge or competence. It is not even dissatisfaction with the outcome of a matter or the cost to the client.  A BTI Consulting Group Survey indicates that failure to keep a client adequately informed is far and above the number one complaint clients have.   Read More +

categories: Risk Management, Client Relations, Bucket-Risk Management

Disclosing a Mistake to Your Client

Even the most knowledgeable and conscientious attorneys may sometimes make a mistake in representing their clients. Many mistakes are minor and do not adversely affect the client’s case. Read More +

categories: Risk Management, Client Relations

How to Ethically Respond to a Bad Review

A former client blasts you in a Yelp review, slams you on AVVO, or posts something unflattering on Facebook. You have a choice: you can either ignore the unfavorable feedback or respond. But if you choose to respond, what should you say and how should you say it? Can you disclose specific details about the c… Read More +

categories: Client Relations, Client Relations, Bucket-Business of Law

Attorney-Client Relationships: LM Practice Guide

In the midst of the pandemic, it’s more important than ever to build strong, enduring relationships with your clients.  It’s the backbone of your practice. Satisfied clients refer friends and colleagues. They also return for repeat business because they trust the lawyer to handle it properly… Read More +

categories: Risk Management, Risk Management, Client Relations, Bucket-Risk Management

Practice Points With Mark Scruggs - “Limited Scope” Representations

Rrecommendations for a successful limited scope representation. Read More +

categories: Practice Management, Client Relations, Risk Management, Client Relations

Practice Points with Mark Scruggs: Improve Your Practice by Improving Your Engagement Agreement

A review of engagement agreements. Read More +

categories: Law Practice Management, Risk Management, Client Relations

Practice Points with Mark Scruggs: The Accidental Pro Bono Client

The accidental pro bono client (i.e., non-paying or slow-paying client) Read More +

categories: Practice Management, Client Relations, Client Relations

Practice Points with Mark Scruggs: It’s a New Year; Fire a Client!

Five reasons why you should review your client files this New Year and fire at least one client. Read More +

categories: Practice Management Tips, Risk Management, Client Relations

Practice Points with Mark Scruggs: The Intake Interview - One Path to a Satisfied Client (And Lawyer)

A solid intake interview will go a long way to making sure the cases you choose to work on are fulfilling for you and your clients. Read More +

categories: Practice Management, Client Relations, Risk Management, Client Relations

Practice Points with Mark Scruggs: The Trustee’s Duty of Neutrality

Do you ever serve as trustee of a client’s trust? Read More +

categories: Substantive Law, Ethics, Risk Management, Client Relations, Estate Planning, Substantive

Practice Points with Mark Scruggs: What Should I Tell My Client about Social Media?

Social media, clients and ethics Read More +

categories: Ethics, Technology, Client Relations

The Lawyer Who Was Totally Unfiltered

There was once a lawyer who had a habit of starting sentences with, “I hope this doesn’t offend you, but ….” Read More +

categories: Risk Management, Client Relations

From Barrister to Barista: A Lawyer’s Journey

The secret to a happier and more successful Law Life is as simple as a cup of coffee. Read More +

categories: Law Practice Management, Wellness, Client Relations

Practice Points with Mark Scruggs: Conflicts and Confidentiality – the Bane of an Estates Lawyer

Practice Points with Mark Scruggs - Conflicts and Confidentiality Read More +

categories: Substantive Law, Risk Management, Client Relations, Estate Planning, Substantive

Section 230: How a 24-Year-Old Media Law Safeguards Your Client’s Website

Revisiting Section 230 Read More +

categories: Law Practice Management, Social Media, Technology, Risk Management, Client Relations
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Lawyers Mutual Insurance Company
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Latest Alerts

Supreme Court Amends the North Carolina Business Court Rules 

The Supreme Court of North Carolina has adopted amendments to the North Carolina Business Court Rules. The Supreme Court’s order amending the rules was adopted on 15 June 2022 and is effective on 1 July 2022.   Among other things, the Supreme Court’s order amends the rules related to formatting, sealed documents and protective orders, hearings and conduct, motions and briefs, and pretrial hearings. All interested persons are encouraged to read the Supreme Court’s order in its entirety.  

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US Supreme Court Permits States to Seek Reimbursement from Settlement Payments for Future Medical Care

On June 6, 2022, the US Supreme Court issued its opinion in Gallardo v. Marstiller, Sec’y of the Fla. Agency for Health Care, 2022 U.S. Lexis 2683, and held that the Medicaid Act permits States to seek reimbursement from settlement payments allocated for future medical care. The full opinion can be read here. 

Learn More

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