Carl Jung said, “You are what you do, not what you say you’ll do.” In an industry filled with promises of quick quotes and good hands, insurance companies and their customers could learn a lot from Mr. Jung. At Lawyers Mutual we pride ourselves on the doing and not the saying. Sure, we fly the Lawyers Mutual flag about what we have to offer over other companies. But, at the end of the day, it is our record of service and stability that makes us who we are. Other companies come and go, promising all kinds of bells and whistles in their policies, but none has ever come close to offering the level of service that we do. No other company has in-house, North Carolina licensed attorneys within the state. We have seven in-house North Carolina attorneys in our Claims Department. No other company has the breadth and depth of experience that we have either. For thirty-six continuous years, we have been resolving claims, repairing mistakes, offering risk management advice and shaping the law of legal malpractice in our appellate courts. We have the best and most experienced panel of defense attorneys who know how to defend malpractice claims and how to pull an insured out of a ditch when necessary. Our in-house claims attorneys spend as much time helping insureds avoid claims as they do in handling actual claims. Other companies don’t have a claims repair program like ours that helps lawyers avoid claims when a mistake has been made. Our experience and our local resources and staff allow us to offer these benefits in a way that no other company can. It’s all about service and living that mission every day in what we do.
We are always looking for new and better ways to serve our insureds. One example of this is the new HELP team that we launched this past year to assist insureds in dealing with crisis situations that might arise in their firm as a result of unexpected events like the death or disability of a lawyer in the firm. Other examples are the timely and practical free CLE programs, e-mail alerts, and newsletter articles. We pride ourselves on staying one step ahead for our insureds. When the new Consumer Financial Protection Bureau (CFPB) became a reality and we saw that the CFPB would have a significant impact on our residential real estate lawyers, we made sure that we were part of the North Carolina CFPB task force. It is unlikely that other carriers are even aware that there is such a task force. We knew it because we are on the ground here in North Carolina and we are constantly on the lookout for ways to help our insureds adapt and reduce risk. We take great pride in what we do for our insureds, and we have a passion for the mission of Lawyers Mutual and the partnership that we have with our insured lawyers.