Byte of Prevention Blog

by Jay Reeves |

Your Office Calendar Is Your Best Friend

office calendarThe best defense against a malpractice claim is to keep a close eye on your calendar.

That’s because most claims are the result of administrative errors like missing a key deadline or not filing a document on time.

“Although attorneys typically devote significant effort to ensuring that they get the substance of the law right, it is administrative errors that give rise to a substantial percentage of overall legal malpractice claims,” write attorneys Shari Klevens and Alanna Clair.

The pair, who work at Dentons US – are co-authors of “The Lawyer’s Handbook: Ethics Compliance and Claim Avoidance.” Lately they’ve been poring over the most recent ABA Profile of Legal Malpractice Claims (it’s published every four years).

What they found is that more than 20 percent of all legal malpractice claims in the US from 2012 to 2015 (the period covered by the latest Profile) were attributable to administrative errors.

“More specifically, these claims often arise from clerical errors, failure to timely file documents or failure to calendar properly,” they write.

By and large, these national findings are consistent with the claims experience here in North Carolina.

Check Out This Lawyers Mutual Infographic

This Lawyers Mutual chart lists five top sources of attorney mishaps: substantive errors (including not knowing or ascertaining a key deadline), inadequate documentation, conflicts of interest, fee disputes and poor client relations.

On the substantive front, lawyers get sued for botching deadlines, not knowing the law and not conducting adequate discovery or investigation.

As for documentation, practitioners can avoid trouble by using client engagement, nonengagement and disengagement letters.

And when it comes to client relations, a little preventive care can go a long way. Here are eight tips from Lawyers Mutual:

  1. Put in writing terms of your employment agreement.
  2. Don’t create unrealistic expectations.
  3. Keep the client informed of the status of the case.
  4. Send the client a copy of all meaningful correspondence, including memoranda, pleadings and briefs.
  5. Return all phone calls promptly.
  6. Be on time for meetings.
  7. Protect client confidentiality and train your staff to do the same.
  8. Choose your clients wisely.

What Are the Dangerous Practice Areas?

Litigation is the riskiest practice area, says Lawyers Mutual.

“Litigation errors breed the largest number of malpractice claims reported to Lawyers Mutual each year,” according to the Lawyers Mutual website. “In recent years, errors arising out of litigation were some of the most numerous of all reported claims. In the vast majority of cases, the statute of limitation on the client’s case expired and there was nothing left to do but assess the damages.”

One risky scenario is when a North Carolina lawyer accepts an out-of-state case.

“What usually happens is that a resident of North Carolina is injured in a car accident in another state and hires a North Carolina attorney to negotiate a settlement with the tortfeasor’s insurance carrier,” says Lawyers Mutual. “If you choose to undertake a case in a foreign jurisdiction, request an opinion letter from an attorney in that state as to the applicable statute of limitation period. Be sure and docket the proper filing date. If this is done, you will have discharged your due diligence requirement and will be able to shift responsibility to someone else if an error is made. You should expect to pay for the attorney’s services. If you feel the claim does not warrant the payment of a fee for receiving this advice, the claim is not worth pursuing.”

Real Property and Family Law

Another danger zone in North Carolina is real property law. The top three errors in this field are wire fraud, failure to property cancel and equity line of credit, and disbursement of uncollected funds.

Family law is also laden with minefields. The two most common errors: failure to preserve equitable distribution and/or alimony claims prior to the entry of a divorce judgment, and errors related to the division of retirement benefits.

Want more information on malpractice causes and prevention? Download this “Avoiding Malpractice Traps” practice guide. Or contact Lawyers Mutual today.

Sources:

About the Author

Jay Reeves

jay.reeves@ymail.com | 919-619-2441

Jay Reeves practiced law in North Carolina and South Carolina. Over the course of his 35-year career he was a solo practitioner, corporate lawyer, legal editor, Legal Aid staff attorney and insurance risk manager. Today he helps lawyers and firms put more mojo in their practice through marketing, work-life balance and reclaiming passion for what they do. He is available for consultations, retreats and presentations.

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