LM Feature: Hannah Williams | Biltmore Center for Professional Development
Lawyers Mutual Consulting & Services has partnered with Biltmore Center for Professional Development to present, “Authentic Leadership.” The two-day workshop will take place on September 18-19, at the beautiful Biltmore Estate in Asheville, NC. Attendees will engage in immersive learning that is guaranteed to yield immediate results.
We had a chance to learn more about the workshop from Hannah Williams, Business Development Specialist for Biltmore Center for Professional Development.
LM: Can you tell us a little bit about the Biltmore Center for Professional Development?
HW: Based on the data, we know that 66% of customers leave a business after just one poor experience – So to put it plainly, we help executives across the country build client loyalty and cultivate a dedicated workforce as a competitive advantage. Our passion is to help businesses create raving fans who come back to them time and time again.
We’ve helped hundreds of leaders apply best practices from the hospitality industry to their firms through our interactive leadership workshops. Our most popular offerings are single and multi-day workshops held on Biltmore Estate in Asheville, NC. During these learning sessions, our participants enjoy interactive learning, behind-the-scenes experiences, and meals prepared by our award-winning chefs!
LM: What Makes the learning Experience with Biltmore Unique?
HW: There are 4 main factors that make the Biltmore experience unique; experiential learning, the estate, the results, and the facilitators. We know that it’s frustrating to attend a less than exciting training and leave without action steps. In our workshops, we take you beyond the classroom setting and give you a behind the scenes look at how our strategies are implemented into the fabric of our company.
As part of the program, you’ll be immersed in our culture and enjoy our luxurious world-class service while experiencing the estate’s attractions. See firsthand what the “Biltmore way” means.
The first chapter in creating your success story begins the day you leave our program. We provide the skills for you to create measurable progress and growth. You’ll be empowered to cultivate a fresh leadership style, grow a positive company culture, and transform employee behavior.
Our program is unique because our teachers are Biltmore’s leaders. When they step into the classroom, they are teaching from a place of experience and can share valuable insight gleaned from years of leadership. You’ll learn how to be the best from the best.
LM: Is the Biltmore program accredited?
HW: The Biltmore Center for Professional Development® has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET). As an accredited provider, many of our attendees submit their workshop hours for continuing education credits with their associations.
LM: Can you tell us about the Authentic Leadership workshop?
HW: In Biltmore's Authentic Leadership workshop, participants will spend two full days on Biltmore Estate engaging in immersive learning, on-estate activities, and fine dining – while building a results-oriented action plan, we also have a blast enjoying a culinary cooking competition and sweeping views of the Blue Ridge Mountains over breakfast. The workshop focuses on three areas:
- Influencing other leaders and your employees
- Building future leaders into the fabric of your company
Each participant will leave with a plan for their own organization.
LM: Who instructs the workshops?
HW: The upcoming September 18-19, 2019 sessions will be instructed by two nationally-renowned trainers: Anna Sullins, Manager of Training & Development at Biltmore & Chris Maslin, Sr. Director of Talent & Organizational Development. Both are celebrating 11 years at Biltmore Estate, and have trained companies of all industries over the years, including legal, healthcare, entertainment, financial services, and many more.
LM: Who are some of the clients Biltmore has worked with?
HW: We’ve had the pleasure of working with companies from many industries, including the EPA, Lane Construction, the National Association of Homebuilders, Southern Management Corporation, Castle & Key Distillery, and numerous others.
Our clients have achieved astounding results by implementing Biltmore best practices – one recently doubled their number of patients this year, and others have seen increases in customer satisfaction of 10-20%!
LM: Beyond workshops, what are other ways I can engage Biltmore in my firm? Do you offer private trainings?
HW: Absolutely. We help companies on a one-on-one basis to elevate their client and employee experiences and can travel to their location.
LM: What are some of the key takeaways of the program?
HW: Some of this program’s key takeaways include:
*Adapt and apply Biltmore best practices to your leadership role by taking a deep dive into the core elements of Authentic Leadership: leading self, leading others, and building future leaders.
*Gain an enlightened approach to purpose-driven leadership. Discover your unique self-leadership style, focused on natural gifts and blind spots through our scientifically - based leadership assessment that serves as a living document for leadership growth in years to come.
*Learn strategies to build a complementary team that grows future leaders with impact.
*Engage in an immersive experience on Biltmore Estate, meet Biltmore leaders, and expand your understanding of authentic leadership at its best.
LM: Where can those interested in attending find registration information?
HW: For more information contact Camille Stell at Lawyers Mutual Consulting & Services or register for the program here.
Hannah is passionate about culture, customer experience, leadership, and results; she helps leaders and business owners build customer loyalty and cultivate a dedicated workforce with measurable impact. Hannah helps leaders apply the best practices of Gracious Hospitality® to their companies as a competitive advantage. Through her work with Biltmore Center for Professional Development, Hannah has guided both public and private businesses in reducing turnover, improving their customer experience, and strengthening their leadership.
Hannah's full bio can be found here.