8 Steps to a Digital Mindset at Your Firm
Does your firm have a digital mindset? If not, you could be courting disaster.
What’s a digital mindset? It’s a set of attitudes and actions about data, software and AI that thinks digital-first for law office solutions.
“Understanding a digital mindset is key to organizational success,” says business writer Karen Kroll in this article for the US Chamber of Commerce publication CO. “Research suggests that a digitally savvy workforce is more productive and efficient and likely to drive customer satisfaction.”
Kroll’s article “Do Your Employees Have a Digital Mindset? Here's How to Make It Happen” cites research from a Harvard Business Review paper. Below are some highlights:
Why choose Lawyers Mutual for your financial protection? One reason is resilience. Over the course of the 45 years Lawyers Mutual has been in business, we have weathered many crises. By any measure, COVID and the last two years rank at or near the top of the list. But other crises – related to health, weather, financial upheaval, or national security – have come and gone since we began in 1977. Throughout, we have stood beside tens of thousands of lawyers from across North Carolina on their worst days. We’ve been providing continuous protection in the state longer than any other insurance company. Time after time, we have been there to help our insureds endure tough times or bounce back from a disaster. The company’s financial strength is absolute. Since 1999, Lawyers Mutual has paid dividends fourteen times, with more than $8 million dollars returned to policyholders since 2011. Want even more reasons? Visit our website, give us a call, or ask a colleague why Lawyers Mutual is the smart choice for liability coverage.
8 Steps to a Digital Mindset
The following is drawn from the “The Digital Mindset: What It Really Takes to Thrive in the Age of Data, Algorithms, and AI” (Harvard Business Review Press, 2022) and 'Digital Mindset': What It Is and How It Can Help Grow Your Business (uschamber.com):
- Make your staff’s job easier. “The tools need to be non-invasive and fit smoothly into employees' work and processes, so they eventually can’t imagine working without using these tools,” writes Kroll. Like GPS, digital tools should provide actionable insights that improve productivity.
- Use formal and informal training. This will drive adoption. “Formal training includes classes and instructions, while informal training may include tips received from fellow employees and loosely organized networks.”
- Practice teamwork. Collaboration is key.
- Be data-savvy. “Understand how various technologies collect, categorize, and store data so you can make effective decisions and keep any biases from creeping into your predictions. As important, business leaders need to learn how to present data persuasively to key stakeholders so they can turn insights into action.”
- Identify the right tools. “Digital tools should be viewed as ways to achieve greater organizational performance and problem solving rather than an end in themselves,” says this source.
- Create a culture open to change. This is required in a digital world, where office constantly transition from one set of practices or tools to the next as technology, needs and circumstances change.
- Be patient. Change doesn’t happen overnight.
- Stay sharp. Keep current on trends, threats and possibilities.
Source: 'Digital Mindset': What It Is and How It Can Help Grow Your Business (uschamber.com)
Lawyers Mutual is here for you at every stage of your law career: from your first day on the job to your last day before retirement. Our Byte of Prevention blog features industry news, tips and valuable links on everything from work-life balance to winding down your practice. Our email newsletter “Practice Reimagined” brings cutting-edge insights straight to your in-box. And our skilled team of underwriters, claims counsel and risk management professionals are by your side when you need us most. Lawyers helping lawyers. It’s who we are, and it’s what we’ve been doing since 1977.